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Troubleshoot from the workflow outward.
The fastest way to resolve a GainDesk issue is to identify which part of the workflow is affected: account access, Instagram connection, conversation sync, reply behavior, or billing. Use the checks below before sharing a concise issue report.
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GainDeskSupport guide
Focused workflow
Why it works
The details that coaches actually notice.
Connection checks
Confirm the connected account appears in settings and reconnect when authorization should be refreshed.
Sync checks
Use a fresh accepted DM to verify that the professional account has a real conversation to synchronize.
Safe reporting
Share the affected workflow and visible error text, but never send passwords or Instagram access tokens.
Instagram connection and synchronization
If Instagram connection completes but no conversations appear, start with a fresh DM test. The test should use another Instagram account and should be accepted in Instagram if it arrives as a message request.
- Confirm the professional account appears under connected accounts.
- Send a fresh DM from a separate Instagram account and accept it if needed.
- Synchronize again, then remove and reconnect only if the saved authorization should be refreshed.
Workspace and reply workflow
If the account is connected and conversations are visible, narrow the issue to the specific action that is failing. A concise description is more useful than a general statement that the app is not working.
- Identify whether the issue affects sync, opening a thread, analysis, draft generation, sending, or autopilot.
- Note the visible error text and the approximate time it happened.
- Do not include passwords, Instagram access tokens, or other secrets.
Contact GainDesk
For support, use the GainDesk representative or support channel through which you communicate with GainDesk. Include the workspace, the affected step, and the visible error text when available.
- Describe the smallest reproducible sequence.
- Include whether the issue affects one connected account or the whole workspace.
- Use the contact page for a concise support checklist.
Next step
A specific issue report gets to the answer faster.
Describe the affected step and keep credentials out of the message.